Business Success relies heavily on relationships:
Firstly on the relationship the business owner has with themselves:
o Do they take decisive action with a cool head or react with impatience
o Do past mistakes/ failures interfere with progress
o Do they recognise and work to their strengths and weaknesses
o Are they self critical, judgemental or stressed
o Do they accept full responsibility for success and failure in all areas
o Does anxiety / fear stand in the way of opportunity
o Do they meet regularly with staff at all levels and reward good work practises
o Do they have unresolved personal issues that cloud relationships
o Do they role model optimism, positive and happy attitudes
o Do they have an outlet to discuss and resolve sensitive business issues without fear of judgement, criticism
And quality relationships and personal interaction between:
§ Management and Employees
Do they feel valued
Is regular communication encouraged – at what level
Are they critised, judged, rewarded, disgruntled
§ Staff and Customers
Customers are driven by how they feel about the transaction
How will your customers feel as complete the transaction
§ Staff and Suppliers
Suppliers are the life blood of a quality business
· Staff and Families
Families offer vital support and stability to all workers
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