Passion for Life
Success through Emotional Intelligence
 
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Business Success relies heavily on relationships:

Firstly on the relationship the business owner has with  themselves:

 

o       Do they take decisive action with a cool head or react with impatience

o       Do past mistakes/ failures interfere with progress

o       Do they recognise and work to their strengths and weaknesses

o       Are they self critical, judgemental or stressed

o       Do they accept full responsibility for success and failure in all areas

o       Does anxiety / fear stand in the way of opportunity

o       Do they meet regularly with staff at all levels and reward good work practises

o       Do they have unresolved personal issues that cloud relationships

o       Do they role model optimism, positive and happy attitudes

o       Do they have an outlet to discuss and resolve sensitive business issues without fear of judgement, criticism

And quality relationships and personal interaction between:

 

§        Management and Employees

Do they feel valued

Is regular communication encouraged – at what level

Are they critised, judged, rewarded, disgruntled

§        Staff and Customers

Customers are driven by how they feel about the transaction

How will your customers feel as complete the transaction

§        Staff and Suppliers

Suppliers are the life blood of a quality business

·        Staff and Families

Families offer vital support and stability to all workers

 

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